United States Department of the Army
January 2022 - July 2024 | Fort Drum, NY
Systems and Administrative Support Specialist
• IT Support & Technical Operations:
-Provided technical troubleshooting and maintenance for computers, printers, and IT equipment to ensure smooth daily operations for the unit.
-Managed the setup and distribution of essential IT hardware, such as projectors and laptops, for high-level presentations and weekly briefings.
-Coordinated with senior staff to ensure the availability and functionality of IT resources during critical missions and deployments.
• Administrative and Logistics Management:
-Supported the commander with administrative tasks, including managing personnel records, financial documentation, and supply chain operations for unit readiness.
-Oversaw inventory and distribution of supplies to maintain operational efficiency and compliance with unit requirements.
-Prepared and maintained accurate documentation, reports, and records, ensuring compliance with military regulations and policies.
• CBRN and Safety Operations:
-Ensured the safety and security of personnel during deployments by implementing CBRN protocols and conducting training sessions.
-Monitored and evaluated operational environments to address potential hazards and risks, maintaining unit readiness and safety.
• Key Achievements:
-Streamlined IT support processes, reducing downtime for critical operations and increasing productivity across the unit.
-Improved administrative efficiency by reorganizing record-keeping systems and ensuring timely submission of essential documentation.
-Recognized by leadership for adaptability and technical problem-solving under pressure during high-stakes operations.
Triều Vũ Trading and Services Co. Ltd
January 2011 - December 2021 | Hoi An City, Vietnam
Remote Business Administration Assistant
• Oversaw a diverse portfolio of projects remotely, leading and managing key initiatives from inception to completion, focusing on strategic planning, resource allocation, and coordination.
• Developed comprehensive project plans, including timelines, budgets, and resource requirements, ensuring alignment with organizational goals and client expectations.
• Led cross-functional teams, facilitating effective communication and collaboration to drive project success and deliver high-quality outcomes.
• Monitored project progress and performance using management information systems, identifying and addressing risks and issues to keep projects on track.
• Ensured adherence to company standards and industry best practices, maintaining high quality and consistency across all projects.
• Conducted regular project reviews and assessments, providing insights and actionable recommendations for continuous improvement.
• Utilized data analytics and reporting tools to track project metrics, generate status reports, and present findings to stakeholders and senior management.
WOW Law Group
January 2019 - October 2021 | Garden Grove, CA
Legal Administrative Assistant
• Supported Attorney Hoan Nguyen with various administrative tasks, improving office efficiency and client servicing.
• Assisted in preparing legal documents and client communications, ensuring accuracy and timely delivery in a fast-paced legal setting.
• Coordinated scheduling and calendar management for Attorney Nguyen, optimizing time management and ensuring timely follow-up on critical legal matters.
• Utilized management information systems to track case progress, deadlines, and client interactions, contributing to a more streamlined and efficient workflow.
• Acted as a liaison between clients, attorneys, and external parties, ensuring communication clarity and timely responses.
• Actively participated in team meetings and provided input on process improvements, demonstrating a proactive approach to enhancing office operations.
Triple T Platinum Corporation
2018 - 2020 | Irvine, CA
Operations Supervisor Assistant
• Led a team providing exceptional service in a traditional Vietnamese cuisine setting. Focused on guest satisfaction, high standards of dining experiences, and promoting cultural appreciation.
• Led a dedicated team in delivering exceptional service in traditional Vietnamese cuisine, ensuring an outstanding dining experience for all guests.
• Focused on guest satisfaction by implementing and maintaining high service standards, cleanliness, and food quality, leading to consistently positive customer feedback and repeat business.
• Developed and enforced standard operating procedures (SOPs) to streamline operations, enhance efficiency, and ensure health and safety regulations compliance.
• Coordinated staff scheduling, training, and performance evaluations to maintain a well-trained and motivated team capable of delivering superior service.
• Fostered a culture of cultural appreciation and awareness by promoting the unique aspects of traditional Vietnamese cuisine and dining customs to staff and guests.
• Collaborated with the kitchen team to ensure seamless coordination between front-of-house and back-of-house operations, optimizing workflow and minimizing delays.
EXO Travel Vietnam
2012 - 2013 | Da Nang City, Vietnam
Travel Operations Specialist
• Assisted commercial clients in exploring and capitalizing on investment opportunities in Da Nang City, providing comprehensive support from initial inquiry to final decision-making.
• Provided in-depth insights into Da Nang City's economic and business landscape, highlighting key growth sectors, infrastructure developments, and potential investment prospects.
• Facilitated tailored tours and site visits, coordinating with local businesses and government agencies to provide clients with firsthand experience and detailed information on potential investments.
• Conducted thorough market research and analysis, compiling data on real estate trends, economic indicators, and competitive landscapes to support clients in making informed investment decisions.
• Maintained up-to-date knowledge of local regulations, incentives, and policies affecting commercial investments, ensuring clients were informed of all relevant factors.
• Developed and delivered detailed presentations and reports showcasing the advantages and opportunities of investing in Da Nang City to potential investors.
Beeline Vietnam Telecommunications
2011 - 2012 | Da Nang City, Vietnam
Sales and Marketing Coordinator
• Played a pivotal role in launching and growing the Beeline brand in Da Nang, contributing significantly to market penetration and brand recognition.
• Utilized management information systems to track and analyze sales data, customer feedback, and marketing campaign performance, providing actionable insights for strategic planning and optimization.
• Led local marketing initiatives, including advertising campaigns, promotional events, and community engagement activities, to boost brand awareness and attract new customers.
• Managed key partnerships with local businesses, vendors, and community organizations, fostering strong relationships that supported collaborative marketing efforts and expanded the brand's reach.
• Enhanced customer service operations by implementing streamlined processes and utilizing customer relationship management (CRM) systems, ensuring a seamless and positive user experience.
• Coordinated with the sales team to develop and execute effective sales strategies, leveraging data analytics to identify opportunities for growth and target key customer segments.
