Hi, I'm Hoàng (Philip)

U.S. Veteran from the Atlanta Metropolitan Area, Georgia.


I am a dedicated and versatile professional with a strong background in supporting operations, logistics, and IT within the U.S. Army. I took on multifaceted roles during my military service, ensuring my unit's safety, efficiency, and mission success.


As a CBRN specialist and assistant to the commander, I was responsible for ensuring the safety of personnel during deployments and daily operations and handling essential administrative functions, including supply operations, finance, and personnel records. My role often extended to IT support, where I resolved technical issues, managed computer and printer troubleshooting, and provided essential IT equipment like projectors for high-level presentations.


This hands-on experience with IT in a high-pressure environment has driven my passion for technology and problem-solving. I am pursuing CompTIA certifications to deepen my knowledge and transition into a dedicated IT role, leveraging my military experience in technology support and systems management.


My commitment to excellence, adaptability, and attention to detail equip me to bring value to IT teams and organizations, particularly in roles that demand a combination of technical expertise, operational efficiency, and leadership. 

My next GOAL: CompTIA Trifecta - Progressing...

I am looking for a job. Please let me know if I can fit your business well.

Email: Hoang@Truong.MBA

Cert


Work Experience


United States Department of the Army

January 2022 - July 2024 | Fort Drum, NY

Systems and Administrative Support Specialist

• IT Support & Technical Operations:

-Provided technical troubleshooting and maintenance for computers, printers, and IT equipment to ensure smooth daily operations for the unit.

-Managed the setup and distribution of essential IT hardware, such as projectors and laptops, for high-level presentations and weekly briefings.

-Coordinated with senior staff to ensure the availability and functionality of IT resources during critical missions and deployments.

• Administrative and Logistics Management:

-Supported the commander with administrative tasks, including managing personnel records, financial documentation, and supply chain operations for unit readiness.

-Oversaw inventory and distribution of supplies to maintain operational efficiency and compliance with unit requirements.

-Prepared and maintained accurate documentation, reports, and records, ensuring compliance with military regulations and policies.

• CBRN and Safety Operations:

-Ensured the safety and security of personnel during deployments by implementing CBRN protocols and conducting training sessions.

-Monitored and evaluated operational environments to address potential hazards and risks, maintaining unit readiness and safety.

• Key Achievements:

-Streamlined IT support processes, reducing downtime for critical operations and increasing productivity across the unit.

-Improved administrative efficiency by reorganizing record-keeping systems and ensuring timely submission of essential documentation.

-Recognized by leadership for adaptability and technical problem-solving under pressure during high-stakes operations.

Triều Vũ Trading and Services Co. Ltd

January 2011 - December 2021 | Hoi An City, Vietnam

Remote Business Administration Assistant

• Oversaw a diverse portfolio of projects remotely, leading and managing key initiatives from inception to completion, focusing on strategic planning, resource allocation, and coordination.

• Developed comprehensive project plans, including timelines, budgets, and resource requirements, ensuring alignment with organizational goals and client expectations.

• Led cross-functional teams, facilitating effective communication and collaboration to drive project success and deliver high-quality outcomes.

• Monitored project progress and performance using management information systems, identifying and addressing risks and issues to keep projects on track.

• Ensured adherence to company standards and industry best practices, maintaining high quality and consistency across all projects.

• Conducted regular project reviews and assessments, providing insights and actionable recommendations for continuous improvement.

• Utilized data analytics and reporting tools to track project metrics, generate status reports, and present findings to stakeholders and senior management.

WOW Law Group

January 2019 - October 2021 | Garden Grove, CA

Legal Administrative Assistant

• Supported Attorney Hoan Nguyen with various administrative tasks, improving office efficiency and client servicing.

• Assisted in preparing legal documents and client communications, ensuring accuracy and timely delivery in a fast-paced legal setting.

• Coordinated scheduling and calendar management for Attorney Nguyen, optimizing time management and ensuring timely follow-up on critical legal matters.

• Utilized management information systems to track case progress, deadlines, and client interactions, contributing to a more streamlined and efficient workflow.

• Acted as a liaison between clients, attorneys, and external parties, ensuring communication clarity and timely responses.

• ​​Actively participated in team meetings and provided input on process improvements, demonstrating a proactive approach to enhancing office operations.

Triple T Platinum Corporation

2018 - 2020 | Irvine, CA

Operations Supervisor Assistant

• Led a team providing exceptional service in a traditional Vietnamese cuisine setting. Focused on guest satisfaction, high standards of dining experiences, and promoting cultural appreciation.

• Led a dedicated team in delivering exceptional service in traditional Vietnamese cuisine, ensuring an outstanding dining experience for all guests.

• Focused on guest satisfaction by implementing and maintaining high service standards, cleanliness, and food quality, leading to consistently positive customer feedback and repeat business.

• Developed and enforced standard operating procedures (SOPs) to streamline operations, enhance efficiency, and ensure health and safety regulations compliance.

• Coordinated staff scheduling, training, and performance evaluations to maintain a well-trained and motivated team capable of delivering superior service.

• Fostered a culture of cultural appreciation and awareness by promoting the unique aspects of traditional Vietnamese cuisine and dining customs to staff and guests.

• Collaborated with the kitchen team to ensure seamless coordination between front-of-house and back-of-house operations, optimizing workflow and minimizing delays.

EXO Travel Vietnam

2012 - 2013 | Da Nang City, Vietnam

Travel Operations Specialist

• Assisted commercial clients in exploring and capitalizing on investment opportunities in Da Nang City, providing comprehensive support from initial inquiry to final decision-making.

• Provided in-depth insights into Da Nang City's economic and business landscape, highlighting key growth sectors, infrastructure developments, and potential investment prospects.

• Facilitated tailored tours and site visits, coordinating with local businesses and government agencies to provide clients with firsthand experience and detailed information on potential investments.

• Conducted thorough market research and analysis, compiling data on real estate trends, economic indicators, and competitive landscapes to support clients in making informed investment decisions.

• Maintained up-to-date knowledge of local regulations, incentives, and policies affecting commercial investments, ensuring clients were informed of all relevant factors.

• Developed and delivered detailed presentations and reports showcasing the advantages and opportunities of investing in Da Nang City to potential investors.

Beeline Vietnam Telecommunications

2011 - 2012 | Da Nang City, Vietnam

Sales and Marketing Coordinator

• Played a pivotal role in launching and growing the Beeline brand in Da Nang, contributing significantly to market penetration and brand recognition.

• Utilized management information systems to track and analyze sales data, customer feedback, and marketing campaign performance, providing actionable insights for strategic planning and optimization.

• Led local marketing initiatives, including advertising campaigns, promotional events, and community engagement activities, to boost brand awareness and attract new customers.

• Managed key partnerships with local businesses, vendors, and community organizations, fostering strong relationships that supported collaborative marketing efforts and expanded the brand's reach.

• Enhanced customer service operations by implementing streamlined processes and utilizing customer relationship management (CRM) systems, ensuring a seamless and positive user experience.

• Coordinated with the sales team to develop and execute effective sales strategies, leveraging data analytics to identify opportunities for growth and target key customer segments.

Education

University of Maryland

Adelphi, MD

Bachelor of Sciences in Cybersecurity Technology

2025-in progress

Relevant Coursework:

Fundamentals of Computer Troubleshooting (CompTIA A+) | Fundamentals of Networking (CompTIA Network+); | Introduction to Linux (CompTIA Linux+ and LPIC-1) | Network Security (CompTIA Security+) | Ethical Hacking (EC-Council Certified Ethical Hacker (CEH)) | Cloud Technologies (AWS Certified Cloud Practitioner—Foundational) | Switching, Routing, and Wireless Essentials (Cisco Certified Network Associate (CCNAv70)) | Penetration Testing and Cyber Red Teaming (CompTIA PenTest+) | Threat Management and Vulnerability Assessment (CompTIA Cybersecurity Analyst (CySA+)) | Digital Forensics in the Criminal Justice System

Skills Developed:

Cybersecurity threat analysis and mitigation | Network monitoring and intrusion detection (IDS/IPS) | Security policy design and implementation | Incident response and forensic investigation | Secure coding practices and vulnerability management


Bachelor of Science in Management Information Systems

January 2023 - August 2024

Relevant Coursework:

Cybersecurity for Leaders and Managers | Introduction to Problem-Solving and Algorithm Design | Concepts and Applications of Information Technology | Information Systems in Organizations | Ethics in Information Technology | Software and Hardware Infrastructure Concepts | Enterprise Architecture | Foundations of Data Science | Business Intelligence and Data Management | Telecommunications in Information Systems | Information Systems Project Management | Foundations of Management Information Systems | Systems Analysis and Design | Introduction to Statistics

Skills Developed:

Business and IT alignment for organizational goals | Systems development lifecycle (SDLC) management | SQL and database administration | IT risk management and compliance | Business process optimization and workflow automation | Communication and teamwork in cross-functional projects

Nexford University

Washington D.C

Master of Business Administration

January 2024 - April 2024

Core Courses Completed:

Global Business: Developed a comprehensive understanding of international business operations, trade policies, and global market trends. | Technology & Operations Management: Explored technology-driven strategies to optimize operational efficiency. | Marketing Strategy: Mastered advanced marketing techniques, emphasizing consumer behavior and brand positioning. | Leadership and Organizational Development: Cultivated leadership skills focused on team-building, organizational culture, and change management. | Financial Decision Making: Gained proficiency in financial analysis and strategic decision-making to enhance business performance.

Specialization Courses:

Managing Healthcare: Focused on operational and strategic challenges in healthcare management. | Renewable Energy: Studied sustainable energy systems and their impact on global economies and the environment. | Food & Agribusiness: Analyzed challenges in global food systems and sustainable agribusiness practices.

Capstone Project:

Business Administration Capstone: Designed a strategic business plan integrating sustainability initiatives, operational improvements, and financial viability to address a real-world business challenge.

Skills Developed:

Strategic planning and sustainability integration | Data-driven decision-making and financial analysis | Cross-functional team leadership and organizational strategy | Understanding of renewable energy and sustainable business practices

United States Army - Chemical, Biological, Radiological and Nuclear School

Fort Leonard Wood, MO

Diploma of Chemical, Biological, Radiological and Nuclear (CBRN) Specialist

April 2022 - June 2022

Stanton University

Anaheim, CA

Bachelor of Business Administration

April 2017 - September 2021

Core Courses Completed:

Principles of Management: Studied the fundamentals of planning, organizing, leading, and controlling within an organization. | Financial Accounting: Gained knowledge of preparing and interpreting financial statements for decision-making. | Business Law: Learned the legal framework affecting business operations and decision-making. | Marketing Principles: Developed skills in market analysis, consumer behavior, and strategic marketing. | Operations Management: Focused on optimizing production and operational processes in businesses. | Business Analytics: Analyzed data to support business decision-making using statistical and quantitative methods.

Key Projects:

Business Strategy Development: Created a business strategy for a mock organization, addressing market entry, competition, and resource allocation. | Marketing Campaign Plan: Designed and implemented a comprehensive marketing strategy, including social media, branding, and target audience analysis. | Financial Statement Analysis: Conducted a detailed analysis of financial statements for a simulated company to assess performance and investment potential.

Skills Developed:

Business strategy and operational planning | Financial analysis and reporting | Market research and customer relationship management | Legal and ethical decision-making in business contexts

Project

Successful deployment of Cannibal 2-14 IN BN troops to Iraq 2023-2024, ensuring 100% safety from the risks of biological and chemical weapons attacks. - "Iraqi Freedom"

Beauty Project website for Jessie

Free custom email @usmail.army for Army members.

21st century youth exchange forum, won 3rd prize in Da Nang city in 2010.